Complete Design Rethink
The 3 pages above represent a single page in various states: All on one page, people can (1) expand to see info for individual devices, (2) delete devices they don’t need, (3) open a form to add new devices, and (4) register new devices.
Students were struggling to manage devices on the network, and confused about their personal responsibilities because service information was scattered over too many jargon heavy and hard to understand pages.
We consolidated service information onto one page (pictured left), personalized the experience to each user, and eliminated jargon to:
Create a user interface that answered student questions by providing clear context and easy flow.
Empower users to fix network connectivity issues on their own, thereby reducing both help desk calls and support ticket submissions.
- We reduced the number of things students needed to remember, find, or figure out by consolidating many pages of complex information to a single, easy-to-use page.
- We simplified workflow to reduce time on task and improve user success rates.
- We freed up the developers to focus on their specialty—programming.
Let's Work Together
There is absolutely no pressure, ever. We’re interested in building long-term relationships. Don’t hesitate to call, but do plan ahead, so we can get to know you. Initial project consultations are always free.
Bring us in early. We can evaluate everything from rough proof of concept sketches to completely branded designs (including information architecture drafts in Excel, paper prototypes, wireframes, clickable prototypes, visual comps, high-fidelity prototypes, and live websites or apps).